British Airways has been accused of offering “deplorable service” after greater than 100 London-bound passengers have been stranded within the US for practically three days as a result of a technical fault on a airplane.
Passengers stated their youngsters have been compelled to sleep on the ground of New York’s JFK airport after their flight from Orlando in Florida to London was diverted.
Flight BA2036 was scheduled to go away Orlando on 1 November at 19.25 ET and arrive in London eight hours later. However after being held up by a “technical defect” after which a diversion to New York, it didn’t arrive in London till Sunday four November, 77 hours late.
The airline put up passengers in a lodge for the night time in Orlando and returned them to the plane after repairs have been made. The flight was diverted to New York after an extra “minor technical situation”. Passengers stated many individuals have been stranded at JFK with out data, lodging or entry to meals or drink for a number of hours.
Ceri Todd, from Mumbles in Wales, stated she was on the flight along with her husband and two teenage youngsters,who spent seven hours attempting to sleep on the ground of the terminal earlier than being moved to a departure lounge.
Describing it as “the journey from hell”, she stated there have been fireplace engines on the JFK tarmac when the airplane landed however no BA employees to greet passengers. “There was a scarcity of management, a scarcity of technique and there didn’t look like any plan in place for when issues like this occur.”
One other passenger, Rosie Slater Watts, stated her youngsters needed to mattress down for greater than 5 hours on a JFK terminal ground. She instructed the Guardian: “We have been handled with contempt and like we didn’t matter. Once we received on the aborted flight, the client care supervisor suggested us that they weren’t positive the plane had been fastened. No means would we ever use BA once more.”
BA stated in a press release: “We respect that this was an exhausting and irritating expertise for our clients, and now we have apologised for the lengthy delay to their flight. Prospects have been rebooked the place attainable and whereas there have been restricted lodge rooms obtainable, our groups on the bottom cared for patrons in our top notch lounge offering bedding, meals and drinks to make sure they have been snug throughout their keep.”
The corporate stated it had been unable to search out lodging for all passengers as a result of the New York marathon meant that inns have been totally booked.