During the last weekend of October, I travelled from Bournemouth to Stoke-on-Trent by CrossCountry trains to go to my grandson at college. Luckily I had reserved seats as, throughout each journeys, standing passengers had been jammed down the aisles. It was inconceivable for the refreshment trolley to return by way of and a minimum of one passenger was unable get off at Birmingham Worldwide.
The workers apologised, for the overcrowding, attributing it to a strike on the outward journey and “an occasion at Birmingham” on the return. But, my grandson skilled the identical situations the earlier weekend. There have been solely 4 carriages, one first class, on each, but there have been sufficient passengers to fill a minimum of two extra coaches. I’m 86 and these had been the worst situations I’ve skilled: 5 hours unable to make use of the bathroom or have any refreshment – even worse for these standing.
I can’t discover a solution to complain and, as I booked by way of Trainline, there was no info on the ticket. PB, Broadstone, Kent
CrossCountry says it was certainly an issue with “occasions” and “strikes” however, apparently, additionally about prepare leasing. It says: “On Saturday 27 October lots of our trains had been busier than regular due to industrial motion by the RMT union at South Western Railway. On Sunday, like many different weekends, our early providers from Manchester to Birmingham had been busy with individuals attending occasions on the NEC. On the routes PB travelled, we use trains shaped of 4 or 5 carriages, with some coupled collectively to supply additional capability. We have now operated these because the begin of our franchise in 2007. Regrettably, we have now no further trains and there are not one of the sorts we use obtainable to lease. The federal government has highlighted the necessity for added seats within the subsequent CrossCountry franchise (on maintain whereas the nationwide assessment of rail franchising is undertaken by the Division for Transport).”
It has invited you to write down in to debate your expertise however it feels like there isn’t a gentle on the finish of the tunnel. What a disgrace a cell 86-year-old is being inspired to keep away from weekend trains on this route for the foreseeable future.
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