Numerous eating places listed on Simply Eat, the most important on-line meals supply app within the UK, have been discovered to promote meals that would trigger allergic reactions, an investigation has discovered.
Greater than 100 eating places on Simply Eat, the meals ordering app, have been additionally discovered to have hygiene scores of zero, regardless of some being promoted by the app because the “crème de la crème” of takeaways in a selected space.
BBC Panorama investigated various eating places, discovering discrepancies in what they have been serving in comparison with what they advised clients.
One restaurant was unable to supply even primary, legally required, allergen data when requested by the reporter.
All meals companies are legally required to supply details about 14 main allergens, which incorporates having the ability to inform clients whether or not a meal incorporates nuts, dairy, gluten, or wheat – all which may be life threatening.
However Simply Eat doesn’t require eating places to supply any allergen data on their app or web site. Clients are anticipated to contact the eating places immediately to search out out if a meal is appropriate to eat.
A restaurant contacted by BBC Panorama in Larger Manchester, Tong Feng Home, had five-star buyer opinions on Simply Eat however analysis confirmed it additionally had a hygiene score of zero from the Meals Requirements Company.
An undercover Panorama reporter was assured by a Tong Feng Home worker over the telephone that the hen chow mein didn’t comprise any wheat. That is an ingredient that may trigger allergic reactions, mostly amongst youngsters, and which may be extreme. Nevertheless, the meal was collected and despatched for testing, revealing that it had a excessive wheat content material.
Tong Feng Home advised the programme a brand new workers member offered the inaccurate data and they’re retraining their workforce.
A restaurant in Birmingham, Mama Mia Pizza, which was additionally discovered to have a zero hygiene score, offered a burger to a reporter that they mentioned didn’t comprise any wheat. Testing confirmed it contained gluten, a basic title for the proteins present in wheat, which may trigger a response amongst allergy victims.
Simply Eat have launched an investigation, and mentioned it was involved to find eating places weren’t offering correct data. “Now we have already provided additional assist and coaching,” it added.
The app additionally listed greater than 100 takeaways with zero hygiene scores and a few have been promoted or labelled as a “native legend” to customers. This title is reserved for the “crème de la crème” of takeaways in a selected space, in accordance with Simply Eat. Solely eating places with the best meals hygiene scores are presupposed to be given this title.
Simply Eat eliminated “native legend” standing from Karo’s Pizza in Liverpool when it was dropped at their consideration that the restaurant had a zero score for hygiene.
The corporate advised Panorama: “We’re investigating how this has occurred to cease this from taking place once more.”
Shirley Cramer CBE, the chief govt of the Royal Society for Public Well being, mentioned: “The meals hygiene score system is vastly necessary for us understanding how good a restaurant is.
“I don’t suppose in anyone’s thoughts [a zero-rated restaurant] could be a neighborhood legend.”