PC World cannot restore my laptop computer – however will not write it off both | Cash

I purchased a Compaq laptop computer in 2009 from PC World for £449 and took out the agency’s Coverplan at £8.99 a month. I did so as a result of my earlier laptop computer had been broken, and I used to be pressured borrow cash to switch it. In 2014, the USB ports turned defective and I despatched it off to be repaired by Coverplan however, when it got here again, the downside continued. Ever since, the cycle of sending it off to have it “totally repaired” solely to seek out the identical downside nonetheless existed, has been repeated. On the fourth return, the laptop computer wouldn’t even boot up so I requested a write-off. My frustration is that I’ve been paying this Coverplan the complete time, however haven’t had a completely functioning laptop computer. I’m very conscious I’ve now paid sufficient for a alternative laptop computer a number of occasions over, which is galling. Nonetheless, I’ve been loath to cancel it. PC World says it’s only appropriate for a write-off when it feels it might probably’t restore it any extra. SWA, Guildford

This letter is a wake-up name to anybody paying to cowl an digital merchandise – promoted closely at Currys PC World. You probably have been paying £9 a month for eight years plus, that’s greater than £800 to the insurer – sufficient to have purchased two new laptops. One of many issues with these insurance policies is usually the corporate will insist on repairing the merchandise even when it could be cheaper to throw it away and exchange it. We requested PC World – now a part of Dixons Carphone group – and it was fast to supply an answer. It says: “We’re sorry to listen to of the problems SWA had in getting her laptop computer repaired. Now we have now given her a voucher to switch it with a brand new machine and apologise for the inconvenience. ”

You gained’t be insuring the brand new laptop computer. Others with comparable plans ought to contemplate cancelling them – this letter reveals why.

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