The Noticed rollercoaster at Thorpe Park is claimed to be the scariest trip on the earth – and it has develop into the stuff of nightmares for one buyer as a result of whereas she was on it the amusement resort managed to lose her purse, permitting somebody to steal her automotive.
Bobby Barrett, 28, is about to be greater than £2,000 out of pocket because of the incident. She says she has been left shocked by Thorpe Park’s declare that it can’t be held responsible for her losses.
Like 1000’s of different guests, Barrett was instructed handy over her bag containing her valuables previous to boarding the Noticed rollercoaster. Then she was given a wristband to return later in trade for the bag.
Nevertheless, having loved the trip, which begins with a “beyond-vertical”, 30-metre drop, she handed again the wristband to retrieve her bag, solely to be instructed it was not there. When it grew to become clear that it had not merely been misplaced, issues went from unhealthy to worse.
Solely later did workers comply with name the safety group. By the point they arrived, 40 minutes later, her cell phone had been switched off, so it couldn’t be tracked, and her £3,500 Ford Ka had been stolen from the automotive park.
“The entire thing was a nightmare as my bag had my cellphone, pockets, medication, automotive keys and different private objects in it. Employees initially stated I’d be compensated for my belongings – however that was earlier than we realised that my automotive had been stolen,” says Barrett, who works in compliance testing and performs for Henley Hawks rugby membership.
“Since October I’ve been locked in a battle to get Thorpe Park to compensate me, however they gained’t do it.”
Her automotive was discovered deserted three days later however it had been utterly trashed by the thief and was declared a write-off. Additionally gone have been three pairs of trainers and all her different possessions from the automotive.
Thorpe Park has instructed the police it has no CCTV footage of the car leaving the automotive park or of the luggage space exhibiting her belongings being handed over or taken, she says.
It additionally refused to supply her with a substitute rent automotive. She says that after one other battle, her insurer paid out £300 lower than she owed on the automotive’s finance deal – and she or he needed to pay the £150 extra. Residing within the countryside with out entry to public transport has meant she has needed to depend on lifts and costly taxis for nearly two months.
“You’d assume they’d have been doing their finest to assist me however it’s been the other,” she says.
“The individual coping with it left and didn’t cross the matter on, and I’m left to continuously chase them. They even instructed me that my automotive being stolen is similar because it being stolen from a Tesco automotive park and that they can’t be held accountable for the actions of thieves. It’s ridiculous; they gave the keys to somebody. I’ll now see my automotive insurance coverage rise vastly by no fault of my very own and I’ve needed to take a mortgage to purchase a brand new automotive.”
After the Guardian’s intervention, Thorpe Park, which is a part of the Merlin Entertainments group that made a £323m revenue in 2017, provided her £500. It stated it has been working intently with the police to help them, and Barrett, in making an attempt to resolve the issue.
“Initially, our phrases and situations, that are seen all through the park, state that visitors go away belongings at their very own danger,” it says.
“Nevertheless, on this event, we provided Ms Barrett compensation as a gesture of goodwill. With no additional contact, we have been unaware that she was dissatisfied with this supply. Ought to she be keen to interact immediately, we’d be pleased to research the matter additional.”
Jonathan Silverman, a senior advisor with the London regulation agency Laytons, says unfair contract phrases laws means companies can not declare that they settle for no legal responsibility, as Thorpe Park has argued. He additionally described the £500 supply as“derisory”.
“Within the face of the proof I’ve seen, I’d say that it is a clear case of negligence” he says. “Thorpe Park is required to carry out its service with ‘affordable care and ability’ – and that actually doesn’t look to be the case right here.”
He advises Barrett to tot up her affordable losses and to deliver a declare within the small claims courtroom. He says he could be stunned if Thorpe Park nonetheless refused to pay as soon as she despatched a “letter earlier than motion”.