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Solar Nation Airways cancels flights from Mexico, stranding passengers as seasonal service ends

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Up to date Apr 16, 2018 5:26 PM EDT

MINNEAPOLIS — Being caught in Mexico would not sound that unhealthy when there is a spring snowstorm in Minnesota. However a getaway for dozens of households has become a journey nightmare, CBS station WCCO-TV stories.

This weekend’s storm pressured Solar Nation Airways to cancel returning flights from Mexico to Minneapolis.

The cancellation left some vacationers with a really costly choice.

Abby Pettit of Detroit Lakes and her household have been coming to Cabo San Lucas since 2004, however this newest journey was their first on Solar Nation.

“I assumed, ‘Oh excellent. It is inexpensive. It is nice. Look, we do not have to vary planes. It is a direct flight,'” Pettit stated.

For seven days, the household had the right trip till the day they had been scheduled to depart. They received an e mail from the airline.

“Our flight was canceled, and it stated that an agent would keep up a correspondence with us by telephone to go over our choices,” Pettit stated.

She stated that decision by no means got here however one other e mail did arrive eight hours later.

“As a result of it is seasonal service and their flights right here have ended, we have to make different preparations on one other airline for our return flight and so they apologized for the inconvenience,” Pettit stated.

She stated she understands the climate triggered aircraft cancellations and airport closures however is stunned with the corporate’s response.

“The truth that they felt it was OK to ship an e mail telling everyone that ‘discover your personal approach dwelling,’ I assume to me that does not appear proper,” Pettit stated.

Solar Nation stated as quickly because it realized it was unable to accommodate passengers they gave them a full airfare refund to make alternate preparations.

Pettit stated the positive print on her tickets says she could also be reimbursed for the worth of the return journey solely, so she paid for her household to get again dwelling.

“Now to get the 4 of us dwelling prices us greater than our round-trip tickets to get down right here,” Pettit stated.

Pettit and her household anticipated to fly into Fargo, North Dakota, on Monday, however that they had to determine the way to get to the household automotive parked at Minneapolis-St. Paul Worldwide Airport.

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