Why didn’t Currys know set up our £2,500 Sony TV? | Cash

My husband and I’ve had a nightmare with a Sony TV from Currys. The £2,500 price included set up and an illustration, and the salesperson suggested the distant would additionally management our Xbox and Sky field.

The supply group turned up three hours late, spent three hours attempting to put in the set, then mentioned they couldn’t determine it out and left.

After many calls, a few of which lasted as much as two hours, Currys agreed to ship a brand new group. They didn’t have a clue set up it both, and broken our Xbox.

Finally, somebody with experience in Sony merchandise was despatched, however he, too, left with out with the ability to get it working. At this level, I’d had sufficient and requested Currys to take the TV again. For the fourth time I needed to take day off work and wait in for them to gather it.

In the long run, we had been provided £75 compensation, which is a shame given we’ve wasted about 30 hours on the telephone and ready in for groups.

JR, Wimbish, Essex

Currys’ logistical arm Group Knowhow is a staple of my column due to its exceptional data of mess issues up.

Supply of the incorrect merchandise, refusal to gather the incorrect merchandise, delayed supply of appropriate merchandise and refusal to hold appropriate merchandise into properties due to well being and security fears, are among the many themes.

Currys apologised after I bought in contact. “The set up fell far wanting the service we need to present,” it says. “We’re refunding all funds and have launched a full investigation. Now we have additionally provided a further gesture of goodwill.”

That turned out to be the identical £75 you had beforehand refused. After stress, that was nudged as much as £100 as a “ultimate supply”, though it might pay for repairs to the Xbox if it was proven it precipitated the injury.

Should you need assistance e mail Anna Tims at [email protected] or write to Your Issues, The Observer, Kings Place, 90 York Method, London N1 9GU. Embody an deal with and telephone quantity. Submission and publication are topic to our phrases and circumstances

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