Why is Barclays so gradual over misplaced funds? | Cash

I transferred £8,500 from my Barclays account to my mom in Ghana two weeks in the past and the cash has vanished. I’ve referred to as Barclays thrice and it’s instructed me to name again after three working days. That is giving me sleepless nights as the cash is all I’ve. My mom is very sick and wishes the funds for her hospital payments. FM, Edinburgh

One other sadly acquainted story. Swift funds actually transfer swiftly, however not at all times to the meant vacation spot.

Barclays says that you simply initially gave incorrect particulars for the recipient checking account, however you corrected this as quickly as you had been knowledgeable that the cost had failed.

Over the following 14 days the cash sat in limbo whereas the 2 banks made desultory contact by Swift message, which may take three working days to elicit a response.

The cash was miraculously found after media involvement.

“Our crew didn’t act as swiftly as we’d have preferred to switch the funds to the proper account,” says a spokesperson.

“We now have apologised for this delay and provided £100 for the misery and inconvenience precipitated.”

In the event you need assistance electronic mail Anna Tims at [email protected] or write to Your Issues, The Observer, Kings Place, 90 York Approach, London N1 9GU. Embrace an deal with and cellphone quantity.

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