Why wouldn’t M&S let me use my voucher for Christmas meals? | Cash

In October I obtained an M&S Sparks electronic mail with a hyperlink to a £5-off voucher for “meals to order” costing £25 or extra on-line or in retailer. Subsequent morning I went to the “Christmas meals to order” part to decide on a turkey crown. However the voucher didn’t work. M&S advised me it didn’t embrace the Christmas meals because it by no means reductions this. However I’ve a screenshot of the provide, exhibiting clearly it was not within the exclusions. Later, I obtained an electronic mail with the identical provide, however on the hyperlink the T&Cs had been modified to exclude Christmas meals. I hope you will get M&S to confess it was unsuitable. KB, Grindleford, Derbyshire

Bah humbug, M&S! It turned out the favored “Christmas meals to order” was, certainly, wrongly omitted from the unique T&C exclusions after which corrected after a number of days. M&S says: “We’ve thanked KB for bringing this to our consideration, provided her a gesture of goodwill and apologised for having to contact us quite a few instances.” You obtained a £25 e-voucher which you’ve donated to charity. M&S says a small variety of prospects additionally tried to make use of the deal on “Christmas meals to order” and it could provide them a £5 voucher to mirror the low cost provided in error. We surprise in the event that they had been all as eagle-eyed as you.

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